Agility MSP Services: Main Benefits

Computer & Server Remote Monitoring and Management Agent

Automated Maintenace
Network Assessment
Vendor Management
Tech E&O
Automated Maintenace

On-Site Consulting
Remote Consulting
Experienced & Certified
Monthly Fixed-Fee
Outside Fixed-Fee

24x7x365 Helpdesk
Ticket Information
Client Portal
Service Level Agreements
Shorter-Term Agreements

Decimate the "Noise" of the Network

By Hiring Agility fo Managed I.T. Services, Highly Experienced I.T. Staff Instantly Become Becomes a Resource for your Firm.

Real-Time Remote Monitoring and Management for all endpoints
Endpoint Virus Protection Software Included
Workstation Antivirus / Antimalware Threat Management
Remote Access Capabilities nearly "Anything from Anywhere"
Capabilities of RMM tool is interwoven into Agility's Managed Services Professional Services Automation Software & Client Asset Management Tools.
Full Scripting Capabilities for Management Automation
Advanced Endpoint Virus Protection Software "Futureproof Zero-Trust Zero-Day" Virus Protection Available as an Option.
Feeds into Documentation Reporting Technology
Asset Management Tools (not just hardware: licensing renewal, SSL certs, pwords, real-time software tracking, etc.)
Licensing Tracking
Darkweb Monitoring

Manage Your I.T., Quit Reacting

By Hiring Agility fo Managed I.T. Services, Highly Experienced I.T. Staff Instantly Become Becomes a Resource for your Firm.

An Instant I.T. Department for Your Firm

Although there is No Group Like Your Staff that Knows Your Business Better, Agility Brings Answers to Problems You Yet to Know Your Firm Have.

Core Services and Benefits Quash the constant "noise"

Real-Time Remote Monitoring and Management for all endpoints
Endpoint Virus Protection Software Included
Workstation Antivirus / Antimalware Threat Management
Remote Access Capabilities nearly "Anything from Anywhere"
Capabilities of RMM tool is interwoven into Agility's Managed Services Professional Services Automation Software & Client Asset Management Tools.
Full Scripting Capabilities for Management Automation
Advanced Endpoint Virus Protection Software "Futureproof Zero-Trust Zero-Day" Virus Protection Available as an Option.
Feeds into Documentation Reporting Technology
Asset Management Tools (not just hardware: licensing renewal, SSL certs, pwords, real-time software tracking, etc.)
Licensing Tracking
Darkweb Monitoring

The Core Technologies of Managed Services

Information on the agents deployed - these agents, although powerful, can be misconstrued as the beginning and end of the benefits of Managed I.T. Services. In truth, this helps I.T. firms prioritize and scale with Your Firm but the differences in MSP Firms are vast and found outside the features the app of a component part.

Agility Managed Services Offering

A granular list of what is included through a non-exhaustive list. This list is more specifically tied to the remote monitoring and management threat protection. Information found further down such as Agility Network Services Client Information Portal listed in the next section.

Agent-based capabilities begin immediately upon deployment and activation of your Client-Specific Policies. Reporting of mitigation of threats available upon request.

For Every Client

(hour-by-hour, month, and year)

Client-Specific Maintenance and Scan Schedules
Network Assessment Services (as pre-Client or Client)
Virtualization Technology implementation Support and Management
Work Type-Specific Consulting Teams:
Strategic Support Teams / vCIO strategic support
Project management and execution teams
Office 365 Licensing Consulting and Procurement
Vendor Management for Hardware and Software
Vendor Management for each I.T. Niche Including Internet-Based SaaS and Vendors Needed "Remote Hands"
All Cloud Infrastructure or Cloud Operating Systems (co-location, VPN's, disparate users, disparate Web-Connected Business Unit Needs)
Cloud Computing Migrations Planning, Implementation, and Cloud Infrastructure Management.

Threat Vector Protection Included

Industry-Leading Functionality Performance (PDF of Report Available on Demand)

Constant Realtime Endpoint Protection
Internet Browser and Operating System Shield
Virus Threat Shield
Malware Threat Shield
Heuristics Threat Protection
Self-Protection Ensure Continuous Protection
Realtime Shield
Behavior Shield Analysis of Each Application
OS Core Shield
Web Threat Shield
Identity Shield
Data Monitor All Outbound Ports
Untrusted Process Monitoring
Windows Firewall Integration
Inbound Traffic Threat Shield
System Optimization (reg, OS Cleanup)
Clean Integration into PSA
Agility Professional Services Automation Alerting and Report

(877) 244-5489

For Each Server and Workstation

(on-site, virtual OS, and Cloud-Based)

Help Desk 24 x 7 x 365
On-site Support Services
Remote Support Services
Threat Protection and Reporting in Agility PSA*
Issues Resolution Documentation Available
Ticket Escalation Processes per SLA per Type
Completed Ticketing Reports
Real-Time, at all times, Remote Monitoring
On-Going Growth of Automated Mitigation Scripts
Windows licensing expertise
Third-Party application upgrade services
Full Scripting Capabilities
Real-Time Network Traffic Monitoring
Documentation Technology
Asset Management (Stock and Client-Tailored)
Workstation Antivirus / Antimalware Threat Management

For Each Network Device

Optional Management for All Endpoints of Infrastructure Devices
Firewall Monitoring and Management of External Threats

Chicago's Premier Managed I.T. Service Provider

Remote and On-Site Client-Tuned, Robust Best-of-Breed Components - Fast Deployment of Unequaled Agent Offering

I.T. Systems Have Been Proven to be:

HIGHLY PREDICTABLE When USING BEST-OF-BREED SOLUTIONS

MORE FAULT TOLERANT When PROACTIVELY MANAGED

HAVE FEWER UNANTICIPATED PROBLEMS IMPLEMENTED PROPERLY

Lower Lifespan Cost Regardless of Upfront Costs

Engaging with Agility - Sequence of Events

A granular list of individual steps are listed. Services are rendered as consistently as any process, budget, and system-state allows at the beginning of an engagement. Engaging with Agility has been made as systematic as possible. You may not need to stand up.

Agent-based capabilities begin immediately upon deployment which are tailored to your needs. There are many Client-Specific changes that are made but can be handled through a single pane of glass.

Start Here

Confidential and Not Shared
Starting with Comforting Paperwork
Fill-Out Form of Basic Info
Est. 3 Minutes
Deployment Type
Choose Engagement and Deployment Preferences and Necessities
Scheduling
Now or Yesterday? Choose a day/time here for Virtual or to Shake Hands

Fix on the Fee
Enter description text here.
Agree on the Fee
Easiest Out in the Business
Anti-Poaching
Enter description text here.
On-Boarding
It's One Week Maximum. Mostly Technical. Short Interviews.

Business Review
Agility does the Hard Work. Starts the Accountability by Setting Baseline
Help Desk Open
Fix Fee: All Free
Projects
Perform, Finish, Discuss and Projects
Client Portal Opens
Check on Things 24x7

Quarterly I.T. Reviews
Agility Helps Your Firm Hold Agility Accountable
Agility Presents and Listens
There are Endless Ways to Continuous Improvements
Repeat
Agility Continues to Work to Keep Your Business

Feedback is Always Appreciated

Chicago Managed Services Provider

Highly Automated,
Tested Procedures,
Executed by Experience
Consultants Managing
Everything I.T. Your Business Needs

FAQ

The Questions Agility Networks Receives on Managed I.T. Services.

What is Included?

What is Not Included?

How is a MSP Vendor Partnership Different?

Do You Have and Example of an SLA?

Do You Have an Example of a MSA?

How Can Help Desk Calls be Free of Charge?

Am I Locked-in by Contract or Tribal Knowledge?

The Questions Agility Networks Receives on Managed I.T. Services. Please ask if you don't see it so the list can continuously broaden with notably or frequent questions.

Get in Touch

THE NETWORK DEVICES ARE MANAGED – DOWN TO THE PATCH LEVEL – TOPOLOGY AND ASSET PRINTOUTS ON-DEMAND. WHEN IS THE LAST TIME YOUR I.T. FIRM UPDATED THE FIRMWARE ON NETWORK DEVICES? WE DO IT SEVERAL TIMES A DAY.

Chicago Managed Services Provider Manages Network Devices Too – Not Just Workstations Anymore. Why invest in managed services and the toolsets that make up the offering and have a single pane of glass to work from as a highly experienced consultant and simply cross your fingers on network devices. Agility Network Services – Managed Services Provider – Manages Network Devices for pennies a day. Auvik.

Dark Web Mitigation Services Management – 24x7x365 Scanning for ALL Client Employees – Immediate Alerts to Clients from Agility Managed Services Provider

Instructions for Secure Client Management Portal for Chicago Businesses and Organizations – Chicago Services Provider

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ZERO-DAY THREATS ARE NOT AN ISSUE. ONLY BEST OF BREED ANTI-VIRUS AND ANTI-MALWARE AND RANSOMWARE FEND OFF THE SERIOUS THREATS LIKE WEBROOT AND CYLANCE.

SAME APPLICATION STACK MANAGES EVERY SERVER

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EVERYTHING YOU SEE HERE TOO!

Leveraging Managed I.T. Platform for Your Firm

Tested Firm

Tested Processes

Tested Team

Executed by Experience

try and think for you

Single Pane of Glass

Senior Staff Managed

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Lights Out Remote

Provided by Agility Network Services

Why Choose Agility

Backup Solutions, Disaster Recovery and Fail-Over Make-Up Our Business Continuity Approach Template. Agility has Outstanding Solutions

There is Not One Part of Any Network Including the Users Where Security is Not Top-of-Mind. as Broad as Anti-Virus Desktop Management to High-End Pen Testing

Call Now. See if We Our Skills Fit the Issues. We can Direct You a Technical Engineering Conversation or Help Find Another Partner Better Suited. (877) 244-5489

On-Site Hourly Consultation, Projects and Strategy.

No Charge for Managed Services Fixed-Fee Clients. We’re Here When You May Need Us.
312.587.9894 opt 2.

Off-Site Consulting or Virtual Consulting has Fast Forwarded in Need Since 2020. Our Senior Network Consulting Engineers, Network Engineers, vCIO’s and Help Desk Have Proved.

Watch a Quick (twenty-five seconds) Video

Click Here if You Want a Video Overview

(877) 244-5489

Further Imagery PDF’s Show Depth of Agility’s Offering

SERVER & WORKSTATION AUTOMATION AND MONITORING SPECTRUM

Anti-Virus Software – Deployed, Managed, Kept Up-to-Date, Patch Management, Asset Management (especially useful at tax time), Remote Control Upon Request (our Help Desk is Included, calls do not incur a fee un Fixed-Fee), Agent Scripting for Management (this is more technical but is a big time saver), Real-Time Monitoring (catch things before they become big problems – virus or bad hard disk drive).

AMP-Antivirus-Shield-Application-Stack-Information-scaled

END-POINT ANTI-VIRUS PROTECTION

Anti-Virus, Randsomware, Email Shield, Web Download Shield, Hacker Attack, Password Protection, Remote Access Shield

EVERY NETWORK DEVICE 24X7X365 COMPREHENSIVE MONITORING

Mapped on a Topology Report, Mapped as an Asset (like Workstations and Servers) and Reported Upon, Monitored 24x7x365, Patched Automatically through Agility Consultant’s Management “Single Pane of Glass”

EVERY EMPLOYEE GUARED FROM DARWEB 24×7

Every Employee with a corporate e-mail address will be monitored at all times.

Should a breach (or match of email or personal information) occur, our sentinels will pick-up the alert and send the information directly to our Professional Services Automation application stack. This in-turn alerts at high urgency the 24x7x365 Help Desk Staff. Mitigation occurs as part of our processes and the Darkweb information is scrubbed or the information is ‘disconnected’ from the known person/entity for which the alert occured. -Passwords and Email address are the most common alerts received and mitigatied.

AGILITY CLIENT PORTAL

See Agility Accountable to Managing Your Technology

All Employees You Instruct Agility to Add to The Client Portal Can Do the Following and More:

Have control over your account information
Complete Access to Projects and Items Within
Access to Tickets and the Ticket’s Notes, Statuses, Custody, Times
Fully Encrypted & Secure
All System Information in Real-time Information

Managed Services Providers – Short Definition

Outsourcing Solutions and Services
Servicing Business and NFP Organizations

MSP’s offers value-driven solutions and a range of I.T. support services designed to manage your Information Technology (I.T.) within best practices, proper security measures, and your budget.

MSP Cost-Effective Small and Mid-Sized Firm Outsourcing

Small to Mid-Sized Businesses realize it is cost-effective to engage with I.T. managed services providers. As firms grow, they couple MSP services with cloud-based line business applications to scale efficiently. For a start-up or SMB companies where I.T. needs can fluctuate through growth, MSPs can play an essential role in managing day to day needs while clients and have the opportunity to absorb I.T. then drive business strategy in-house.

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Chicago Managed Services Provider

Highly Automated,
Tested Procedures,
Executed by Experience
Consultants Managing
Everything I.T. Your Business Needs

REAL-TIME MONITORING, MANAGEMENT, MITIGATION, AND SUPPORT

Generally, the Core Business of Managed Services Providers is born out of I.T. Services to SMB and Mid-Market Space. What has set MSP firms apart from traditional I.T. Services is their ability for real-time monitoring and management. This comprehensive approach to watching, managing, and improving has been a game-changer for the SMB and Midsized companies, and a far departure from the past reactionary break-fix agreements.

LARGE INTERNAL I.T. DEPARTMENTS HAVE CORRELATED SUCCESS

Internal I.T. departments have also consistently raised the bar with ongoing management and alerting using MSP partners’ services and technology. No longer have larger firms assumed only in house teams are the best way to manage their systems. Cooperative support with an accomplished MSP offers the best of both worlds, an intimate knowledge of the business and a full team of experts and technology to run the environment. Managed Services Firms are no longer viewed as a threat to internal I.T. teams; instead, a valuable resource with experience and advice.

SERVICE LEVEL AGREEMENTS (SLA’S)

Regardless of the size organization, most well-run MSPs have Service Level Agreements (SLAs), so where accountability through a more clinical, business-oriented fashion can measure on-time performance.

FAQ: What do Managed Services Providers do for Businesses?

MSP’s offer dozens of services. They are considered Managed Services due to the on-going nature of the constant providing of them – a constant vigil through automation if you will.

Location-Agnostic Managed I.T. Services

The way in which the geography is slowly taken out of the I.T. management picture can be of benefit in a myriad of ways.

Only recently dddd as great remote capabilities, the need to manage far away user end-points, keep physically hard-to-reach devices up-to-date with firmware, or to partner with Agility even though your Firm is hundreds of miles away.

Managing a computer network in its entirety does require inspection. In most cases equipment needs to be brought up-to-par with geo-agnostic equipment. Simply choosing the correct options on relatively new equipment can make the difference.

One major benefit not mentioned above is that I.T. departments (outsourced or in-house) have the ability to fully manage a computer network in a very efficient way - through remote connections from anywhere on the Internet your firm allows.

The benefits above allow Agility to not only spread the geographic range of the Clients which are serviced, efficiency of great magnitude becomes a very valuable by-product of combining robust equipment and experienced I.T. consultants.

Regardless of Your Network Locations

-On-Premises
-The Cloud
-SaaS Apps

Every Last One of Your Useful, Running, Connected:

-Servers
-Workstations
-Network Devices
-Business Unit Functions

Will Be Managed Through Agility Network Consulting Staff “Single Pane of Glass” by:

-Experienced I.T. Staff
-Small & Large Computer Networks
-Managed with Best-of-Breed Cyber-Tools

THE PERFECT AGREEMENT – ALL INCLUSIVE MONTHLY FIXED-FEE

FOCUSED ON I.T. BUSINESSES IN CHICAGO AREA

With Fixed-Fee, No Additional Charge for Help Desk, and More Reaction Equals Less Profit – Our Goals are Aligned. We Build Stable Networks Where Very Experienced Engineers Begin with the Correct Solutions and Manage Them Correctly.

EVERY SERVER

Anti-Virus Software – Deployed, Managed, Kept Up-to-Date
Patch Management
Asset Management (especially useful at tax time)
Remote Control Upon Request (our Help Desk is Included, calls do not incur a fee un Fixed-Fee)
Agent Scripting for Management (this is more technical but is a big time saver)
Real-Time Monitoring (catch things before they become big problems – virus or bad hard disk drive).
Backup

ON-SITE OR OFF-SITE SERVER AND WORKSTATION WILL HAVE THE BEST-OF-BREED FULL ANTI-VIRUS DEFENSE SOFTWARE DEPLOYED ONTO THE MACHINE (INCLUDED IN FEE):

EVERY WORKSTATION

Anti-Virus Software – Deployed, Managed, Kept Up-to-Date
Patch Management
Asset Management (especially useful at tax time)
Remote Control Upon Request (our Help Desk is Included, calls do not incur a fee un Fixed-Fee)
Agent Scripting for Management (this is more technical but is a big time saver)
Real-Time Monitoring (catch things before they become big problems – virus or bad hard disk drive).

WHAT EVERY USER GETS

Every user that has a corporate email address

Darkweb Monitoring
Multiple Factor Authentication

EVERY DEVICE ON THE NETWORK

Mapped on a Topology Report
Mapped as an Asset (like Workstations and Servers) and Reported Upon
Monitored 24x7x365
Patched Automatically through Agility Consultant’s Management “Single Pane of Glass”

ANOTHER BENEFIT FOR AGILITY NETWORK SERVICES, INC. CLIENTS IS THE EASY-TO-USE CLIENT PORTAL:

Any number of people (you decide)
fully encrypted, secure
real-time information
control over your account,
projects
tickets
as granular a level as notes

EVERY ON-SITE OR OFF-SITE SERVER AND WORKSTATION:

Has Email “Scrubbed”
Best-of-Breed Email Filtering
Off-Site SaaS Solution
Nefarious Emails Never Touch Your Server
Or Your Hosted Email Server
Anti-Virus Software – Deployed, Managed, Kept Up-to-Date
Patch Management
Asset Management (especially useful at tax time)
Remote Control Upon Request (our Help Desk is Included, calls do not incur a fee un Fixed-Fee)
Agent Scripting for Management (this is more technical but is a big time saver)
Real-Time Monitoring (catch things before they become big problems – virus or bad hard disk drive).

MANAGE I.T., DON’T REACT

Agility Uses Approximately 12 Line-of-Business Applications to Manage Your Firm’s Network
Senior Network Staff with High Levels of Experience Working Remotely or On-Site through “Single Pane of Glass”
Efficiency in Hours has Doubled in the Last 10 Years with All Toolsets Being Used

3 Reasons Why I.T. Outsourcing Can Be Essential

Both for the SMB small- and mid-sized Businesses

Everyone understands that technology plays a vital role in helping businesses stay productive and meeting the needs of each customer. However, keeping up with the latest changes in the world of technology isn’t easy for small businesses. Hiring your own IT department is a significant investment that can make it almost impossible for your company to stay within your budget. On the other hand, choosing to outsource your IT department gives you around the clock access to tech professionals with many years of experience in the industry.

Here are a few of the top reasons why managed IT services are a great long-term investment for small business owners.

1. MANAGED SERVICES PROVIDERS EASE THE CONSTANT TECHNOLOGY TRANSITION PROCESS

Technology continues to evolve and never stays idle for very long. Trying to keep up with the newest technology is an ongoing challenge that can cost your business a lot of money. However, outsourcing your IT department gives your business access to the latest tech as soon as it is available. Transitioning to new technology is much easier with an IT service provider, as they are always available to provide assistance to your employees and ensure everything is working correctly.

2. CONTROL I.T. COSTS BY HOLDING YOUR FIRM’S MANAGED SERVICE PROVIDER TO A BUDGET

Keeping costs to a minimum is always a big challenge for many companies. Choosing to outsource your IT department is a cost-effective investment that offers countless benefits. You will only need to pay a fixed fee each month, which is much cheaper compared to the ever-increasing costs of hiring and training new employees. Cloud computing also makes it possible for employees to work from nearly any location, as a remote workforce is much more affordable than renting office space. An IT service provider also gives your business much-needed scalability, as you can upgrade your storage space or scale back at any time to best meet the needs of your company.

3. MANAGED SERVICES FIRMS MUST MITIGATE RISK AND WILL MAXIMIZE YOUR ORGANIZATION’S I.T. SECURITY

Cyber threats are one of the most difficult challenges facing small business owners. These cyber attacks are wide-ranging, whether you are dealing with phishing schemes, ransomware, viruses, or the latest form of malware. Educating your employees about all of the different types of cyber attacks is essential in keeping your company secure. A managed IT service can play a key role in providing cybersecurity training classes that cover a wide range of topics. An IT service provider will also monitor your network and keep your computers updated with the latest patches for an added layer of security.

Technology plays a critical role in helping your business succeed and reach new customers. Choosing to outsource your IT department is a great way to give you access to the latest tech while only having to pay a fixed cost each month. A managed IT service provider also gives your business the best cybersecurity protection by minimizing downtime through proactive monitoring services and patch management. Ultimately, maintaining long-term success as a small business owner is always challenging, but outsourcing your IT department is an excellent way to gain an advantage over other companies.

MSP’s vs. Professional Services Providers

EVERY INDUSTRY TRIES TO BRAND IN ATTEMPT TO LAY CLAIM

The challenge business encounter as they are looking for I.T. support is the terminology. The I.T. community has muddied industry phrases and their meanings either by design or by accident, leaving clients unsure. The terms “managed services” versus “professional services” are a prime example of that challenge.

MANAGED SERVICES BECOMES MORE APROPOS AS SOFTWARE AND AUTOMATION IS USED BY THE PROVIDER

As businesses look to outsource their I.T. support, these phrases will seem deceptively similar. The term “Professional Services” covers a great deal of meaning in the business world. Essentially, any firm that provides a service to your organization is a professional service. For example, Accounting, Legal, Insurance are all technically professional services. However, if we look at technology-related firms, they can range from high dollar consulting to I.T. break-fix only companies.

WITHIN I.T. “MANAGED SERVICES PROVIDER” CAN HAVE LARGE DIFFERENCES

Consulting firms look to offer advisory and planning, while others only focus on specific aspects of your network, such as firewalls, help desk, or monitoring. These professional services may have value for your organization in their unique way but seldom address end to end I.T needs. Unknowingly, this may lead an organization to engage with firms outside of the MSP space who may not have the full depth and breadth of I.T. capabilities to support the business. Reasonable due diligence is essential when identifying vendors to support your needs as a service provider.

SERVICE PROCESSES TRIGGERED BY AUTOMATION IS THE FINAL HURDLE OF GRANULARITY

“Managed Services Provider” is a truer separation when heavily using People, Software Tools, and Process Automation to provide comprehensive services. Most notably, and at the time of this writing, the exact phrase is specific to the information technology space.

The term “Managed Services.”, in the same context, represents Managed Services Providers. Clients looking for comprehensive I.T outsourced services should ask any firm if they are an MSP. Once an organization engages with an MPS, the process will quickly bear out the scope and complexity behind their support approach.

THE IMPORTANCE OF DESCRIPTION AND/OR SEPARATION IS THE COST SAVINGS THROUGH EFFICIENCY

Managed Services Providers look at your environment from end to end, from the inside to the outside, and from a risk versus performance perspective. What professional services firms specialize in are often included as part of an MSP’s services. Also, MSP’s will often bring many years of experience, staff expertise, a full stack of technology, and proven processes to service your I. T. needs. A Managed Services Provider delivers a well-run network, not just services.

ONE COST-EFFECTIVE THROAT TO CHOKE

The difference between Managed Service and Professional Services at first glance may seem comparable; however, the differences are significant. As organizations consider outsourcing any or all aspects of their I.T. environment, it’s critical to consider the nature of the firms they meet. While Professional Services firms vary in their key offerings, costs, and approach, you will find Managed Services firms have a clear commitment to deliver a well-run network with a focus on lower cost of I.T. operations through automation and following processes that translate from industry-to-industry.