Help Desk Services staffed by Live, Local, Senior Network Consultants

Our help desk is staffed with live, local, Senior Network Consultants to directly serve a client’s Level 1 support issues or more extensive issues.

Our help desk can also be used to open a support tickets assigned to your primary consultant, who can address the issue or schedule it for their next visit. This is also true of our support voicemail system and our service form on the web.

To maintain a high level of service value on the help desk, all of our consulting staff is rotated into the help desk schedule. Because Senior Staff are picking up these calls, issues can be solved without escalation on a frequent basis. We can be reached 24×7×365, via phone, voicemail and a form on our website. When issues arise, they are escalated to your assigned consultant(s) for faster resolution.

Our help desk is:

  • Staffed with live, local, Senior Network Consultants
  • Available 24x7x365
  • Responding in 30 Minutes or less

Client Support

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Our People, Tools and Experience

Our People, Tools and Experience

Our success at delivering well-managed networks for our clients over the last 20+ years is driven by three key elements: our People, our Tools and our Experience.

AMP Enterprise - AMP for your internal IT Team

AMP Enterprise - AMP for your internal IT Team

Agility Management Platform for Enterprise (AMP-E) is one way we can help a business’ IT team deliver a well-managed IT business system.

Hybrid Management

Hybrid Management

Agility has changed traditional thinking between outsourcing vs in House IT management.

Full IT Management

Full IT Management

We are able to deliver well-managed IT business systems for clients where we take the lead responsibility for managing those systems to deliver business results.

Our Management Tools

Our Management Tools

Remote Monitoring and Management (RMM) tools are an important enabling technology for the delivery of well-managed IT systems with reduced risk and managed cost.