Managed Services Provider in Chicago
(312) 587-9894
Comprehensive ManagedServices
Agility has delivered services to small and mid-sized corporations and nonprofits for over two decades.
With thirty years in business and an industry-agnostic approach, we focus on company size and operational needs. When line of business apps are covered, shared requirements like email, security, and it infrastructure management align across sectors. A financial firm may differ in daily workflows, yet core collaboration and protection needs mirror any multi-site organization.
Vendor management closes the loop within Agility’s managed it services chicago model. Rather than gripping every tool, we coordinate the right stack and hold providers accountable. This long-proven, horizontal approach lets us meet diverse needs without forcing client tools, while consistently delivering outcomes.
Real-Time Social Reviews
Process-Dependent IT Management Not People Dependent
Experience shows standardized process transfers well across environments. Agility centers on Microsoft technologies while remaining tool agnostic when clients prefer alternatives. We lead with security and cloud within our chicago it managed services, backed by depth in networking, identity, and compliance.
Twenty-five years in business taught us not to be everything to everyone. We serve organizations in the Chicago metro that value disciplined operations, clear SLAs, and 24×7 help desk coverage supported by help desk technical support and documented runbooks.
Significantly More Powerful than Most Managed Services Toolsets
The posts below outline factors that set managed services firms apart. Each post highlights a key benefit delivered by our RMM it platform installed on every workstation, server, tablet, and phone. From monitoring management to automated patching and threat response, remote management solutions reduce risk and speed resolution.
A second group covers our three engagement models, including fully managed and co managed it services. Most clients fall under “Businesses and Organizations,” with options tailored to team size and maturity.
RMM Agent Core Features
RMM Agent Core Feature – Two Factor Authentication
Each Managed Services User Accesses through Multiple Factor Authentication of Client Choice
RMM Agent Core Feature – Remote IT Management
Agent-Based Network Management and Monitoring is Core Component of the RMM Toolset Installed
RMM Agent Core Feature – Anti-Virus Anti-Malware
Every Workstation & Server Also Features Anti-Virus and Anti-Malware Protection
RMM Agent Core Feature – Backup Capabilities
Each Workstation Features Backup Capabilities
RMM Agent Core – Help Desk Services
One of Agility’s Major Benefits is the 24x7x365 Staffed with Full-Time Employees. Integrated Phone and Alerting Directly from RMM Toolset
RMM Agent Core Management Tools
Every Server, Workstation, and Device regardless of Onsite, Remote, or in the Cloud is its own Sentinel
Providing Managed Services to Small, Medium, and Large Organizations
Managed IT Services for Businesses and Organizations
Servicing Onsite and Virtual in the Midwest – Headquartered in Chicago
Managed IT Services – Co-Managed Services for Mid-Sized Firms
Providing Larger Companies Managed Services Components with Internal Staff Care
Managed IT Services Enterprise – Your Internal IT
Onsite, Remote, Virtual Per Client Needs for Enterprise Level Management
Agility Managed Service Provider Offering
Below is a granular, non-exhaustive list tied to our remote monitoring and management and threat protection. More detail appears in the Agility Network Services Client Information Portal noted next.
Once the agent deploys and your client-specific policies activate, protections start immediately. We provide mitigation, patch, asset, and SLA reports on request. This foundation supports it network infrastructure services, managed security services, and ongoing compliance.
Industry-Leading Functionality Performance (PDF of Report Available on Demand)
- Optional Management for All Endpoints of Infrastructure Devices
- Firewall Monitoring and Management of External Threats
- Client-Specific Maintenance and Scan Schedules (hour-by-hour, month, and year)
- Network Assessment Services (as pre-Client or Client)
- Virtualization Technology implementation Support and Managemen
- Strategic Support Teams / vCIO strategic support
- Work Type-Specific Consulting Teams
- Project management and execution teams
- Office 365 Licensing Consulting and Procurement
- Vendor Management for Hardware and Software
- Vendor Management for each I.T. Niche Including Internet-Based SaaS and Vendors Needed “Remote Hands”
- All Cloud Infrastructure or Cloud Operating Systems (co-location, VPN’s, disparate users, disparate Web-Connected Business Unit Needs)
- Cloud Computing Migrations Planning, Implementation, and Cloud Infrastructure Management.
(on-site, virtual OS, and Cloud-Based)
- Help Desk 24 x 7 x 365
- On-site Support Services
- Remote Support Services
- Threat Protection and Reporting in Agility PSA*
- Issues Resolution Documentation Available
- Ticket Escalation Processes per SLA per Type
- Completed Ticketing Reports
- Real-Time, at all times, Remote Monitoring
- On-Going Growth of Automated Mitigation Scripts
- Windows licensing expertise
- Third-Party application upgrade services
- Full Scripting Capabilities
- Real-Time Network Traffic Monitoring
- Documentation Technology
- Asset Management (Stock and Client-Tailored)
- Workstation Antivirus / Antimalware Threat Management
Industry-Leading Functionality Performance (PDF of Report Available on Demand)
- Constant Realtime Endpoint Protection
- Internet Browser and Operating System Shield
- Virus Threat Shield
- Malware Threat Shield
- Heuristics Threat Protection
- Self-Protection Ensure Continuous Protection
- Realtime Shield
- Behavior Shield Analysis of Each Application
- OS Core Shield
- Web Threat Shield
- Identity Shield
- Data Monitor All Outbound Ports
- Untrusted Process Monitoring
- Windows Firewall Integration
- Inbound Traffic Threat Shield
- System Optimization (reg, OS Cleanup)
- Clean Integration into PSA
- Agility Professional Services Automation Alerting and Report
Comprehensive I.T. Services
for Mid-Market and SMB Businesses and NFP Firms
Agility consistently supports small and mid-sized businesses and nonprofits with an industry-agnostic, horizontal model. Choose co-managed it services or fully managed coverage while we standardize security, backups, help desk technical support, and it infrastructure setup to keep operations smooth.
Managed Services
Powerful software agents, cyber-protection & network-wide software allowing your firm to have Agility more efficiently automate consistent service delivery through high-end consultants almost immediately.
IT Security
There is Not One Part of Any Network Including the Users Where Security is Not Top-of-Mind. as Broad as Anti-Virus Desktop Management to High-End Pen Testing.
Cloud Services
Cloud decisions and execution from highly experienced consultants at Agility are critical for migrations (to/from), secure throughput especially with service quality demands from more devices per employee.
Continuity
Backup Solutions, Disaster Recovery and Fail-Over Make-Up Our Business Continuity Approach Template. Agility has outstanding solutions.
IT System Audits and Assessments
We offer assessments, services, and features important to leaders such as executive breakdown of risks, outstanding issues, and remediation steps.
Microsoft O365
From hosted email to complete cloud solutions, we will customize Office 365 for your business needs.
Systems Virtualization & Consolidation
We offer a variety of desktop and server virtualization consulting services that help our clients’ increase their ROI.
Emergency Support Network
Whether you are an existing client or a small to midsize business looking for immediate service, we can help!
Wireless Products & Support
Wireless internet working is becoming a ubiquitous component of business environments and has been evolving faster than its copper/wired counterparts.
Project Services On-Site & Remote
Peruse the component parts of services offered or use to determine the capacity in which your firm needs Agility to fullfill.
Pen Testing Services
Most major business-class firewalls (each manufacturer is listed) allows quick-turn on quotes. Processes, pdf forms, and services at-the-ready
Acute IT Disruptions
When the unexpected occurs, a call to business development routes your firm to correct people for quick turn-a-round I.T. services – should services fit said urgent need.
Microsoft Azure Migrations
Migration To and From the Cloud. As a Gold Microsoft reseller, not only license fulfillment, not just services, allows trust in services of strategy or execution post-decision.
Desktop Virtualizations
One of the ambitions of Managed Services, long before it was even called that, was a Virtualized or a Hosted Desktop.
Computer Network Administration
Get Started Here:
Request a general IT evaluation or an IT Security evaluation and receive a no-obligation consultation and quote without charge. We’ll call you back to schedule a time with the appropriate IT Consultant/Engineer. This allows you to meet to potential team.