Remote IT Support

In today’s digital era, businesses rely on their IT infrastructure for productivity and competitiveness.

Comprehensive Remote IT Support Services for Businesses in the Midwest

At Agility Network Services, Inc., a Chicago-based IT provider with 26 years of experience, we understand the unique challenges businesses face. Our personalized service and local expertise ensure tailored IT solutions for every client, from small businesses to government entities, aligning with your goals and budget.

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Why Choose Agility

Seamless Support

With our advanced remote IT support infrastructure and cutting-edge technologies, we provide swift and efficient resolution to IT issues without the need for on-site visits. Our team of expert technicians is available around the clock to troubleshoot and resolve issues promptly, ensuring minimal disruption to your operations.

Secure Solutions

Security is paramount in today's digital environment. That's why we employ industry-leading security protocols and robust encryption measures to safeguard your data and systems against cyber threats such as multi-factor authentication and conducting regular security audits.


We understand the importance of cost-effectiveness for businesses of all sizes. Our remote IT support services optimize expenditure, leveraging remote technologies to eliminate costly on-site visits and reduce downtime.

Business Continuity

At Agility, we recognize that downtime is not an option. Our remote IT support solutions ensure seamless operational continuity with remote IT support solutions, even in the face of unexpected disruptions, through robust backup and disaster recovery strategies.

Operational Efficiency

Our dedicated professionals optimize IT environments for maximum efficiency, streamlining workflows and implementing automation solutions to drive productivity.


With a keen understanding of the technological landscape in the Midwest, we're well-positioned to anticipate and address the region-specific challenges that our clients may encounter.

Agility MSP Services: Main Benefits

Computer & Server Remote Monitoring and Management Agent

Automated Maintenance
Network Assessment
Vendor Management
Tech E&O
On-Site Consulting
Remove Consulting
Experienced & Certified
Monthly Fixed-Fee
Outside Fixed-Fee
24x7x365 Help Desk
Ticket Information
Client Portal
Service Level Agreement
Short-Term Agreement

The Questions Agility Networks Receives on Managed I.T. Services.

The Questions Agility Networks Receive on Managed I.T. Services. Please ask if you don’t see it so the list can continuously broaden with notable or frequent questions.

Managed Services are when a firm like Agility takes over the management of your computer network. The Agility team watches and manages your network using the latest monitoring and management tools. Our staff includes a help desk, staff consultants, Senior Consultants and vCIO’s to address the entire scope of your IT needs.

Under Fixed-Fee and Standard Service Level Agreement – the answer is ‘everything’ with the exception being things that are ‘new’ – see the next FAQ for more information on definition of new.

Items that are placed under management where the onus is on Agility that were previously not there – or ‘new’ to I.T. at your Firm. Good examples of some things that are new are: a new office, new employees, or implementing new software (to name three). The goal is simplicity. Any charges outside the Fixed-Fee must be authorized by the Client beforehand.

Yes, send an email to our business development department or click this to get to a form you can fill-out and note you’d like a draft SLA. Agility is not overzealous in following-up from sales – nor will Agility sell contact information.
Yes, send an email to our business development department or click this to get to a form you can fill-out and note you’d like a draft MSA. Agility is not overzealous in following-up from sales – nor will Agility sell contact information.

When support and management calls into our full-time employee staffed help desk are free of charge, Client and Agility GOALS ARE ALIGNED. 

The better managed your system, the fewer the number of calls.

Under a fixed-fee, Agility is rewarded for working to lessen the noise of the I.T. network. 

Other firms have trouble with this due to hundreds of things Agility has experience in over the past 25 years.

USE AGILITY BECAUSE YOU WANT TO, NOT BECAUSE YOU HAVE TO.Is what Agility touts. There are ‘outs’ in our shorter-term fixed fee agreements than the competition.

The agreements are ‘easy in’ as well – meaning: it is possible to hire Agility on a per hour basis until you are comfortable with such a large amount trust put upon an I.T. firm or MSP/MSSP such as Agility Networks.

Nefarious E-mail Filtering Stats

Agility has blocked
100% of Nefarious Emails
False positive rate
0.33% clean emails held uncessarily

Vulnerabilities, Exploits, And IT Device Threats

Received and logged
628 New common vulnerabilities and exploits IT Device threats
Number of zero-day exploits
100% Attended to immediately

Get a
Free IT Evaluation

Request a free IT evaluation and receive a no-obligation consultation. We’ll call you back to schedule a time with the appropriate IT Consultant/Engineer.